Privacy Policy

1. Introduction

Welcome to cdmsolution.com, operated by CDM Solution, a company with its office at 42-44, Bishopsgate, London, EC2N 4AH.

This Privacy Policy explains how we collect, use, store, and protect personal information of users of our website, the CDM Solution mobile application, and related services (collectively, the "Services").

By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Protecting your privacy is a priority. This Policy applies to all users, including those in the U.S. and other jurisdictions.

Our Services are provided on a Web-to-App model: subscriptions are purchased via the website, and payments are processed directly using credit or debit cards. By providing payment information, you consent to its collection, use, and storage as described herein.

We encourage reviewing this Privacy Policy periodically. Continued use of Services constitutes acceptance of updates.

2. Information We Collect

a. Personal Information

We may collect information that identifies you as an individual, including:

Full name and contact details: Email: -; Phone: -

Payment information: Card number, expiry date, CVC, cardholder name for subscriptions

Account registration info: Username, password

b. Usage Information

Automatically collected data:

Device info: IP address, device type, OS, browser type

CDM Solution usage data: Features accessed, frequency, error reports

Log files & diagnostic data: To maintain and improve performance

c. Security and Identity Information

Identity monitoring alerts: Data breach notifications

Email security data: To detect phishing or threats

Device security status: Risk indicators

d. Communication Information

If you contact support or use in-app messaging, we may collect content of your communications including inquiries, feedback, and attachments.

e. Cookies and Similar Technologies

We use cookies, web beacons, and similar tech to track browsing activity, personalize experience, and improve Services. More in Cookies Policy.

All data is collected to provide and secure the Services, process payments, maintain accounts, and comply with legal obligations.

3. How We Use Your Information

a. Service Provision and Account Management

Create/maintain accounts, verify identity, and provide subscription access

Process subscription payments and send confirmations

Notify about updates, maintenance, and account information

b. Security and Protection

Monitor identity for breaches and suspicious activity

Protect emails from phishing/spam

Secure devices by detecting vulnerabilities, malware, unauthorized access

Ensure compliance with security policies and prevent fraud

c. Personalization and Improvement

Analyze usage to improve performance, usability, and features

Tailor content and functionality to user preferences

Develop new features/services

d. Legal Compliance and Enforcement

Comply with laws, regulations, and legal processes

Respond to lawful public authority requests

Enforce Terms of Use and protect rights, property, or safety

e. Marketing and Communications (Optional)

Send promotional messages, newsletters, or updates only if opted in

Provide info about new features or products relevant to your subscription

Opting out does not affect access to core Services

4. Sharing Your Information

a. Service Providers

We may share data with third-party vendors performing services like payment processing, identity verification, email delivery, or customer support. Providers are prohibited from using your info for other purposes.

b. Legal Requirements & Protection of Rights

We may disclose info if required by law or to protect rights, property, or safety of CDM Solution, users, or others.

c. Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred. Entities must comply with this Privacy Policy.

d. Aggregated and Anonymized Data

We may share anonymized or aggregated data for analytics, research, or marketing purposes.

e. User Consent

We may share info if you provide explicit consent. Consent can be withdrawn, subject to legal/contractual restrictions.

All sharing complies with applicable data protection laws.

5. Data Retention

We retain personal data only as long as necessary to:

Provide the application

Comply with legal obligations

Resolve disputes and enforce agreements

Examples:

Account Info: Retained during active subscription + six years after termination

Transactional Info: Retained per financial/tax regulations

Support/Communication: Retained as needed to respond to inquiries/disputes

Usage Data: Retained for 12 months to improve Services and detect fraud

Data is periodically reviewed and securely deleted/anonymized once no longer necessary. Users can request deletion or retention info at -

6. Security Measures

Administrative

Access restricted to authorized personnel

Staff trained on privacy & security

Policies reviewed periodically

Technical

Encryption in transit and at rest

Secure authentication for accounts/payment

System monitoring and auditing

Malware, phishing, and cyber threat protection

Physical

Restricted access to servers and storage

Environmental safeguards

Data Breach Response

Protocols to assess, mitigate harm, and notify affected users & authorities.

Limitations

Absolute security cannot be guaranteed; users should use strong passwords and secure devices.

7. Your Rights

Users have the right to:

Access: Request personal data held

Correction: Update inaccurate data

Deletion: Request deletion, subject to legal obligations

Restriction: Limit processing in certain circumstances

Objection: Object to specific processing (e.g., marketing)

Data Portability: Receive personal data in a machine-readable format or transfer

To exercise rights: contact -

8. International Transfers

Data may be transferred outside the U.S. or other jurisdictions, including the UK, solely for service provision. Transfers comply with applicable laws and safeguards.

9. Cookies

Types of Cookies

Essential: Required for website/app operation

Performance & Analytics: Improve UX and functionality

Functional: Remember choices, provide personalization

Marketing & Advertising: Deliver relevant promotions

Users may manage or disable cookies; blocking may affect functionality. Consent is assumed by continued use.

10. Marketing Communications

Sent only with consent; opt-out any time via unsubscribe link or -

We do not share personal info with third parties for marketing without consent

11. Children's Privacy

Services not directed at under 16 (or local minimum age)

Do not knowingly collect info from children

Parents may request deletion, access, or correction

12. Changes to Privacy Policy

Effective immediately unless otherwise specified

Continued use constitutes acceptance

13. Sharing and Disclosure / Third-Party Services

Shared with service providers for operation, payments, customer support

Legal requirements, protection of rights, business transfers

Aggregated/anonymized data may be shared

Explicit consent required for marketing shares

14. Legal Basis for Processing

Consent: Provided by user

Performance of Contract: To provide requested Services

Legal Obligations: Tax, reporting, or regulatory compliance

Legitimate Interests: Improve Services, security, prevent fraud

15. Contact Information

Users may exercise their rights regarding personal data via the above contact details.